Terms and conditions

01Who you are dealing with

This website is operated by [CONFIRM: registered legal name and trade licence number], trading as Shada Bird Feed, NS College Road, Borgacha, Jolar Par, Kathere Bridge, Natore Sadar, Bangladesh. By using this site or placing an order you accept these terms. If you do not accept them, please do not order.

02Products

We make bird feed and supplements. Every jar is sealed at our warehouse in Natore and carries its batch date on the lid. We do not repack other companies’ product.

03Prices

• All prices are in Bangladeshi Taka (BDT).
• We publish one retail price and hold it in all 64 districts. A dealer may not advertise below it.
• [CONFIRM: whether prices include or exclude VAT, and whether delivery is charged separately]
• We may change prices at any time. The price that applies to your order is the price shown when you placed it.
• If a price is displayed in obvious error we will contact you before dispatch and you may cancel for a full refund.

04Orders and acceptance

Placing an order is an offer to buy. A contract forms when we confirm your order and hand it to the courier, not when you click the button. We may decline an order if the product is out of stock, the delivery address is outside our courier network, or we cannot verify the payment. If we decline after you have paid, we refund in full.

05Payment

[CONFIRM: every payment method accepted, for example bKash, Nagad, card, bank transfer, cash on delivery. This clause cannot be published until that list is exact.] Your order is dispatched once payment clears[CONFIRM: , or on delivery if cash on delivery is offered].

06Delivery

Delivery terms, timings and charges are set out in our Shipping policy, which forms part of these terms.

07Returns and refunds

Your right to return an item and how refunds are paid are set out in our Refund and returns policy, which forms part of these terms.

08Using this website

The text, photographs, illustrations, logo and design on this site belong to Shada Bird Feed. You may not copy, republish or use them commercially without our written permission. You may not attempt to break into the site, disrupt it, or scrape it at a rate that affects other visitors.

09Our responsibility to you

We are responsible for supplying products that match their description and are fit to feed to birds as directed. Nothing in these terms limits your rights under the Consumer Rights Protection Act, 2009, or any other right the law does not allow us to exclude. Beyond that, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it.

10If something goes wrong

Tell us first. Most problems are solved with one WhatsApp message. If we cannot resolve it, you may complain to the Directorate of National Consumer Rights Protection (DNCRP) under the Consumer Rights Protection Act, 2009.

11Governing law

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have jurisdiction over any dispute.

12Contact us

Write to shadabirdfeed@gmail.com, message WhatsApp 01813-323535, or post to Shada Bird Feed, NS College Road, Borgacha, Jolar Par, Kathere Bridge, Natore Sadar, Bangladesh.